1. Provider and scope
The provider is Kalirox AS, organisation number 836 971 752, Tårnveien 14, 3047 Drammen, Norway. Contact: support@norskmentor.no. NorskMentor provides Norwegian language learning, AI-assisted practice and related teacher and institutional services.
The service is designed for adults. Anyone purchasing a subscription must have legal capacity to enter the agreement or valid authorisation. Institutional purchases may be governed by a separate written agreement; it does not remove individual data protection rights.
2. Account and permitted use
Provide accurate account information, keep credentials confidential and promptly report suspected misuse. Access is personal unless an institutional agreement explicitly permits another arrangement. You are responsible for your own use; you are not automatically liable for every unauthorised action by another person.
Do not share or resell access, bypass payment or usage limits, disrupt or probe the service without permission, distribute malware, harass others, upload unlawful material or access other users’ data. Automated extraction, bulk copying or use of service content to train external AI models requires our written permission, except where mandatory law permits it.
3. Learning and AI limitations
Functions, content, language support and usage allowances depend on your plan, platform and institutional access. An internet connection and a supported device are required for online features. Your order and stated plan limits determine access; no general promise of unlimited AI use is made.
AI responses, translations, pronunciation scores and learning suggestions can contain errors. They are educational support, not official certification or medical, legal, immigration or employment advice. NorskMentor does not guarantee an examination score, language level, job, residence permit or other external outcome. These limitations do not remove your rights if the service fails to meet the contract.
4. Trial, subscription and cancellation
The price, taxes, billing interval, trial conditions, renewal and any commitment period must be stated before purchase and in the order confirmation. A trial becomes paid only if that conversion and payment obligation were clearly agreed. Android currently provides access to an existing trial or subscription and does not sell subscriptions in the app.
If you buy a recurring subscription, it renews as agreed until cancelled. Cancel through the subscription management available for your purchase, or contact support@norskmentor.no if you cannot access it. If a purchase is handled by an app store, use that store’s subscription controls. Uninstalling the app does not cancel billing.
Cancellation stops subsequent renewal, with access normally continuing through the paid period, subject to the agreement and mandatory law. Ending a trial or subscription does not automatically erase learning records. Price or contract changes cannot retroactively change an already paid period; applicable notice and termination rights must be respected.
5. Withdrawal and service problems
For a consumer distance purchase, the statutory withdrawal period is normally 14 days from conclusion of the service agreement, provided the required information has been supplied. To withdraw, send a clear statement to support@norskmentor.no identifying your account, purchase and purchase date. You may use the statutory withdrawal form, but it is not required.
Starting to use the service does not by itself waive withdrawal rights. Any lawful charge for service delivered before withdrawal requires the statutory conditions to be met, including an express request for early performance where required. Any exception for digital content requires the separate consent, acknowledgement and confirmation required by law.
If the service is not delivered or is defective, contact us with a description. Consumers retain the rights provided by the Norwegian Digital Services Act (digitalytelsesloven), including correction and, where applicable, price reduction, termination, refunds and damages. Contract terms cannot exclude those rights.
6. Intellectual property and your contributions
NorskMentor software, branding and learning materials belong to Kalirox AS or its licensors. Your subscription gives a limited, non-exclusive right to use the available materials for your own learning, or as expressly allowed by an institutional agreement. It does not transfer ownership of our content or third-party AI models.
You retain rights you have in your own writing, recordings and other submissions. You grant us the limited permission needed to store, process and display them to provide the requested service, including AI feedback and sharing with authorised teachers. This does not give us a general right to sell your work. Processing of personal data is governed by the privacy policy and applicable law.
Only submit material you are entitled to use and share. Do not include unnecessary confidential or sensitive information about yourself or others. Third-party resources may be subject to their own licences.
7. Misuse, suspension and service changes
We may proportionately restrict access or remove content where reasonably necessary to address a material breach, security threat, illegal activity or unpaid agreed charges. Where practicable, we explain the reason and allow you to respond or correct the problem. Immediate action may be necessary for security or legal reasons. Contact support to contest a restriction.
We may maintain and update the service for security, compatibility, legal compliance or improvement. Changes beyond those necessary to maintain conformity require a valid contractual reason, no additional cost and the information and termination rights required by law. A materially adverse change will be notified in advance on a durable medium where required. We do not reserve an unrestricted right to remove paid functionality.
8. Responsibility and liability
We are responsible for providing the agreed service with reasonable care and in accordance with applicable law. You should check AI output before relying on it for decisions outside learning and take reasonable steps to limit avoidable loss.
To the extent mandatory law permits, we are not responsible for losses caused solely by your misuse, your device or connection, or independent third-party services outside our control. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for intentional misconduct or gross negligence, or restricts statutory consumer remedies.
9. Changes to terms and disputes
Material changes to these terms will be communicated in advance with their effective date and any applicable right to terminate. Continued use is not a substitute for express agreement where the law requires it. Changes do not remove rights relating to earlier purchases or disputes.
Norwegian law applies, without depriving consumers of mandatory protection applicable in their country of habitual residence. Contact support@norskmentor.no first about a dispute. Consumers may seek guidance from Forbrukerrådet and mediation from Forbrukertilsynet where available. Competent courts are determined by applicable law; these terms do not require a consumer to bring proceedings exclusively in our local court.